Effective Date: January 1, 2026 · Last Updated: February 1, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Account Information: Name, email address, company name, and job title when you register for an account or request a consultation.
- Usage Data: Information about how you interact with our platform, including queries submitted, features used, and session duration.
- Documents You Upload: Files, manuals, contracts, and other documents you choose to upload for AI analysis. These are stored securely within your private tenant environment.
- Technical Data: IP address, browser type, device information, and similar technical identifiers collected automatically when you access our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI services
- Process your queries and deliver cited responses
- Index and analyze documents you upload within your private tenant environment
- Communicate with you about your account, updates, and support requests
- Monitor and improve platform security and performance
- Comply with legal obligations
3. Document Handling
Documents you upload to TrueSolve AI are:
- Stored in isolated tenant environments — your documents are never accessible to other users or tenants
- Not used to train our AI models — your proprietary data stays yours
- Encrypted at rest (AES-256) and in transit (TLS 1.3)
- Deletable at your request — you can remove any uploaded document at any time, and we will purge it from our systems within 30 days
4. Data Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party companies that help us operate our platform (cloud hosting, analytics, customer support), bound by confidentiality obligations
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
5. Data Security
We implement industry-standard security measures including SOC 2 Type II certification, AES-256 encryption, tenant isolation, role-based access controls, and continuous security monitoring. While no system is completely secure, we are committed to protecting your data using commercially reasonable safeguards.
6. Data Retention
We retain your account information for as long as your account is active. Usage logs are retained for 12 months for security and performance monitoring. Uploaded documents are retained until you delete them or close your account.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at privacy@truesolve.ai.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@truesolve.ai.